1. MY DOCTOR MAKES ME WAIT: HE ACTS LIKE HIS TIME IS MORE IMPORTANT THAN MY TIME. This is perhaps the number one complaint that patients have about their doctors: the patient shows up on time for his/her appointment but then finds out that the doctor has double- or triple-booked appointments at the same scheduled time, is “running late,” or, probably the worst scenario, the doctor is not in the office and you will have to wait for the doctor to return.
2. I CANNOT GET AN APPOINTMENT WITH MY DOCTOR WHEN I NEED IT. No matter how much patients like and trust their personal doctors, they express frustration in not being able to obtain a timely appointment. Patients’ frustration often turns to disbelief and anger when they are told to go to the local emergency room if they need to be seen sooner.
3. I FEEL RUSHED WHEN MY DOCTOR FINALLY COMES INTO THE EXAMINATION ROOM. Many patients have more than one medical issue or have numerous questions that they want to discuss with their doctor so that they fully understand their medical conditions and their treatment options. Even when patients bring a list of questions that they want to discuss with their doctors, they are often not given enough time or do not receive the undivided attention of their doctors in order to have their questions answered to their satisfaction.
4. MY DOCTOR MAKES MY MEDICAL DECISIONS FOR ME WITHOUT EXPLAINING THE ALTERNATIVES OR EXPLAINING HIS TREATMENT PLAN IN WORDS I CAN UNDERSTAND. Our health is our most important asset — without good health, we cannot enjoy our lives as we intend. We are dependent on our doctors to use their best judgment and efforts to keep us healthy and cure our ills. Nonetheless, many patients feel intimidated by doctors and some doctors take advantage of their patients’ timidness to cut short patient encounters.
5. MY DOCTOR IS MORE INTERESTED IN COLLECTING MY CO-PAYS OR BILLING MY HEALTH INSURANCE THAN GIVING ME THE BEST CARE. It is a fact of life for most patients that they must pay an ever-increasing co-pay every time they step into their doctor’s office. Patients are rightfully angered when they are told they must return to their doctor’s office, paying another co-pay, at which time the doctor simply asks the patient if they are having any problems — something that could have been accomplished by a simple telephone call. Doctors have a right to earn a living for doing their jobs, but they should not put our financial health at risk in order to line their pockets.
If your complaint about your doctor extends beyond frustration or annoyance and may enter the realm of medical malpractice, you should consult with a local medical malpractice attorney in your U.S. state who may investigate your medical malpractice claim for you and represent you in a medical malpractice case, if appropriate.
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